LODGE MARKETING, SALES AND RESERVATIONS

CENTRAL RESERVATIONS SERVICE

TNW Lodges offers a professional central reservations service for our clients, serving to enhance their profile in the marketplace. This is a comprehensive service and being the first point of contact for the lodge, it is a vital component that needs to be managed in a professional manner. The service covers the following:

PROVISION OF CENTRAL RESERVATIONS TO FULFILL ALL BOOKINGS AND RESERVATIONS

Management of all telephonic, e-mail and fax reservations queries to be handled through a centralised facility at The Nature Workshop. The e-mail will be a reservations e-mail for the individual lodge and will be the same as that on all marketing communication information i.e. Website, brochure etc. Management of all provisional and confirmed reservations and communication related to each reservation. STO and commission agreements are managed jointly between reservation and marketing personnel. The reservations office will invoice for all confirmed reservations, all communication will carry the lodge logo, company registration number, VAT Registration number and relevant contact details. The reservations office is responsible for the collection of income, monitors and follows up on all payments. Each lodge would have its own Credit Card facility to take Credit Card payments. A detailed monthly financial report is submitted with all relevant information on guests, operators, agents, corporates, commission structures, gross income etc. Booking sheets are sent to the lodge once per week with any last minute booking information being sent daily. This is done by Fax. On-going mailings to FIT, agent, operator and corporate databases. Mailings and product updates will be done on a monthly basis. The databases have been compiled through the marketing divisions of TNW Lodges and The Nature Workshop.